Open, honest treatment of customers and expert, friendly service underlie the operations of a reliable, punctual airline. In every situation Finnair, too, must do all it can to promote safety and passenger comfort.

During 2009 Finnair Group airlines carried nearly 7,4 million passengers. In 2009, the rapidly growing Asian routes accounted for some 1,2 million passengers, of whom the majority was non-Finns.

Punctual and comfortable travel
Finnair aims to be a quality, reliable and responsible airline. According to independent customer surveys, customer satisfaction is excellent. Especially Finnair's long-haul business class gains praises from customers. Finnair refurbished its long-haul business class. Part of the renewal were new lie-flat seats, which were assembled in the entire long-haul fleet. Finnair has also been Europe's most punctual airline for years (AEA, arrival punctuality).

The continuing fleet renewal programme plays a key role in the service quality experienced by the customer. With modern aircraft and technology, Finnair strives to enhance service efficiency and passenger comfort. A young, modern fleet also delivers a higher level of safety.

Customers' wellbeing and safety
Aviation medical services have developed significantly in Finnair in recent years. Finnair has invested in medical equipment used on aircraft and in the medical training of flight personnel. The standard of medical equipment on long-haul flights is clearly higher than that required by air transport regulations.

Cooperation with the company MedLink World Doctor ensures that advanced special care can, if necessary, be given to a customer who falls ill. MedLink's 24/7 in-flight access means that medical specialists can be contacted during a flight as the situation requires.

Finnair takes care of its customers in problematic situations. Stable operations of the company safeguards its ability to act even in the case of unstable circumstances in the customer's destination.